How to solve the ‘Tape Stall’ error on my Rhino?

In this guide, we will provide you with troubleshooting steps to address the ‘Tape Stall’ error when using the Rhino label makers. If you are experiencing the ‘Tape Stall’ error, it could be due to a lack of maintenance or insufficient battery power. Additionally, if the device detects that it is unable to move the internal mechanism, it may also display the error. By following the instructions below, you can tackle these issues effectively.

Tape Compatibility

Please ensure that you are using DYMO Authentic tapes, as they are specifically designed to work seamlessly with our devices. Our tapes have undergone thorough testing to deliver the best printing output. Our Rhino devices are compatible with the DYMO D1 and IND tapes.

Clean the print head and the print roller

To ensure optimal performance and print quality of your Rhino label maker, it is important to keep the device clean and free from any dust, glue residue, or tape obstructions. The steps on how to maintain your label maker can be found HERE.

Before you proceed, take a moment to familiarize yourself with the various components of your device. If you encounter any uncertainty regarding a specific component mentioned in the guide, feel free to refer back to these diagrams. Although your printer model may vary, the tape compartment layout and steps remain the same.

Power cycle your printer and replace the batteries.

When using alkaline batteries:

Remove the batteries.
Press the power button 20 times to discharge the printer.
Replace the current batteries with fresh non-rechargeable batteries from a reputable brand.

When using a rechargeable Li-ion battery:

Remove the Li-ion battery.
Disconnect the power supply.
Use a dry cotton swab to wipe the silver connectors of the battery.
Press the power button 20 times to discharge the printer.
Reinsert the battery into the device.
Ensure the battery is fully charged.

Check the insertion detection.

Open the cartridge door to access the tape compartment.
Remove the tape cassette.
Press the white insertion detection switch. The sprocket should rotate while making a slight wiring noise.
In case the sprocket does not rotate, kindly manually rotate it clockwise five times.
Press the white insertion detection switch again to check if the sprocket turns independently.
Insert the cassette back into the printer and attempt to print.

Reset the printer

Turn off the printer.
Press the following key combination simultaneously (see diagram below):
6 button + On/Off button.

Please note: The Rhino 4200 uses a different key combination for this function. If you happen to be using the Rhino 4200 label maker, kindly substitute the key combination provided in step 2 with the alternative one suggested below.

Press the following key combination simultaneously (see diagram below):
ALT key + 9 button + On/Off button.