How to solve poor print quality on my LabelManager?

In this guide, we will provide you with troubleshooting steps to address poor print quality problems when using the LetraTag label maker. If you are experiencing subpar print quality, it could be due to a lack of maintenance or insufficient battery power. By following the instructions below, you can tackle these issues effectively.

Tape Compatibility

Please ensure that you are using DYMO Authentic tapes, as they are specifically designed to work seamlessly with our devices. Our tapes have undergone thorough testing to deliver the best printing output.

Clean the print head and the print roller

To ensure optimal performance and print quality of your LabelManager label maker, it is important to keep the device clean and free from any dust, glue residue, or tape obstructions. The steps on how to maintain your label maker can be found HERE.

Power cycle your printer and check the power source

When using alkaline batteries:

1. Remove the batteries.
2. Press the power button 20 times to discharge the printer.
3. Replace the current batteries with fresh non-rechargeable batteries from a reputable brand.

When using a rechargeable Li-ion battery:

1. Remove the Li-ion battery.
2. Disconnect the power supply.
3. Use a dry cotton swab to wipe the silver connectors of the battery.
4. Press the power button 20 times to discharge the printer.
5. Reinsert the battery into the device.
6. Ensure the battery is fully charged.

Change the strobe setting

Each handheld LabelManager model provides the option to modify the power supplied to the printhead. To adjust this setting, follow the key combination instructions provided.

1. Turn off the printer.
2. Press the following key combination simultaneously (see diagrams below):
   Backspace + 8 button + On/Off button.

Reset the printer

1. Turn off the printer.
2. Press the following key combination simultaneously (see diagrams below):
   Backspace + 9 button + On/Off button.

Please note: The following LabelManagers use a different key combination for this function. If you happen to be using any of the mentioned devices, kindly substitute the key combination provided in step 2 with the alternative one suggested below.

LabelManager 280: 9 button + On/Off button
LabelManager 210D+: Shift(Up arrow) + 9 button + On/Off button

3. The reset was successful when ‘erase’ appears on the display.
4. After resetting your LabelManager and turning it on for the first time, you will be prompted to choose your preferred language.