How to completely uninstall the DYMO Software?

In case the DYMO software freezes or crashes repeatedly upon use, you repeatedly receive an error message when interacting with the software or some of the software features do not behave as intended, it may be necessary to remove all references to the software and install it again.

Below you will find steps to clean (completely) uninstall the DYMO software both for Mac and for Windows. There will be a version using the software installer (automated) and a manual version. Please remember, to perform a clean reinstall of the software, this will require you to delete both the software components as also the printer and its drivers.

Please note:

To uninstall using the installer, you need the Installer File from the currently installed software version. This method works with DYMO Label v.8.5.4 and higher, e.g. DYMO Connect 1.4.3.

You can find the version of the software as follows:

• On Windows: Open the software → Help (in the top ribbon) → About DYMO …
• On Mac: Open the software → DYMO … (next to the Apple logo) → About DYMO ….

Manually uninstalling the software and its references can be done with any software version.

Contents

• • MacOS – Clean uninstall – Installer
    MacOS – Clean uninstall – Manually
    Windows – Clean uninstall – Installer
    Windows – Clean uninstall – Manually

Uninstall on Mac with the installer

1. Close the DYMO software.
2. Disconnect the printer from the computer.
3. Go to Apple > System Preferences > Printers and Scanners. If there is the DYMO printer in the list of printers, select it and then click on the “-” icon to remove it.
4. Make a back-up of your label files and address books that can be found in Documents.
5. Download your current software version from https://www.dymo.com/compatibility-chart.html
6. Scroll down till you see “All software versions” and select the appropriate download.
7. Run the installation file and choose “Custom” as the installation method. Choose to uninstall the software here.
8. Restart the computer.
9. Run the installation file again and select “Complete” as the installation method.
10. After installation, connect the printer to the computer. We recommend NOT using USB hubs or docking stations.
11. Go to System Preferences >> Security and Privacy >> General.
12. At the bottom of the screen you may find information about blocked DYMO extensions. You may have to allow them manually.
13. Restart the computer.
14. Open the DYMO program and try to print using the right print settings.

Manually uninstalling on Mac

1. Close the DYMO software.
2. Disconnect the printer from the computer.
3. Go to Apple > System Preferences > Printers and Scanners. If there is the DYMO printer in the list of printers, select it and then click on the “-” icon to remove it.
4. Make a back-up of your label files and address books that can be found in Documents.
5. Open finder and go to Applications / Apps. Now drag the DYMO software(s) into the trash.
6. Please check the following folders and delete anything DYMO related by dragging them to the trash. Note, you may not have these folders or files, in which case please proceed to the next step.
   • Macintosh HD / SSD> Library > Frameworks > DYMO
   • Macintosh HD / SSD> Library > Printers > DYMO
   • Macintosh HD / SSD> Library > Printers > PPDs > Contents > Resources. (PPD files)
   • Macintosh HD / SSD> Library > LaunchAgents (com.dymo.dls.webservice.plist)
   • Macintosh HD / SSD> Library > LaunchDaemons (com.dymo.pnpd.plist)
7. Now empty the trash and restart the Mac.
8. Download the software from https://www.dymo.com/compatibility-chart.html
9. Scroll down till you see “All software versions” and select the appropriate download.
10. Run the installation.
11. After installation, connect the printer to the computer. We recommend NOT using USB hubs or docking stations.
12. Go to System Preferences >> Security and Privacy >> General.
13. At the bottom of the screen you may find information about blocked DYMO extensions. You may have to allow them manually.
14. Restart the computer.
15. Open the DYMO software and try to print using the right print settings.

Uninstall on Windows using the installer

1. Close the DYMO software.
2. Disconnect the printer from the computer and power.
3. Create a back-up of your labels files and address books that can be found in Documents.
4. Click Start and select the cogwheel (Settings), then access Printers & Scanners under Devices.
5. Click on your device and select Remove Device.
6. Download your current software version from https://www.dymo.com/compatibility-chart.html
7. Scroll down till you see “All software versions” and select the appropriate download.
8. Run the installation file and choose “Custom” as the installation method. Here, choose to uninstall the software.
9. Press the Windows Key + R and type in %localappdata% and press Enter.
10. Next, delete the DYMO and Sanford,_L.P folders.
11. If you get an error message, check in the bottom right corner by the date and time if a DYMO service is still active under the hidden icons. You can close it with a right-click. Again, try to delete the folders.
12. Press the Windows Key + R and type in regedit and press Enter.
13. Please check the following folders and delete anything DYMO related.
    • HKEY_CURRENT_USER\SOFTWARE\DYMO.
    • HKEY_LOCAL_MACHINE\SOFTWARE\DYMO.
14. Now empty the recycle bin and restart the computer.
15. Run the installation file again and follow the instructions.
16. Restart your computer.
17. After installation, connect the printer to the computer. We recommend NOT using USB hubs or docking stations.
18. Open the DYMO software and try to print using the right print settings.

Manually uninstalling on Windows

1. Close the DYMO software.
2. Disconnect the printer from the PC and power.
3. Create a back-up of your labels files and address books that can be found in Documents.
4. Press the Windows Key + R and type in %localappdata% and press Enter.
5. Next, delete the DYMO and Sanford,_L.P folders.
6. If you get an error message, I would like to ask you to check in the bottom right corner by the date and time if a DYMO service is still active under the hidden icons. You can close these with a right-click.
7. Again, try to delete the folder.
8. Click Start and select the cogwheel (Settings), then access Printers & Scanners under Devices.
9. Click on your device and select Remove Device.
10. Click Start and select the cogwheel (Settings), then access Apps & features under Apps.
11. Click on the DYMO software and select Uninstall.
12. Click Start and look for Services (the icon with two gears) through Search, then look for Print Spooler. Right-click on it and choose Restart.
13. Press the Windows Key + R and type in regedit and press Enter.
14. Please check the following folders and delete anything DYMO related, e.g. LabelWriter.
    • HKEY_CURRENT_USER\SOFTWARE\DYMO.
    • HKEY_LOCAL_MACHINE\SOFTWARE\DYMO.
    • HKEY_CURRENT_CONFIG\SYSTEM\CurrentControlSet\Control\Print\Printers.
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers. 
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3.
15. Now empty the recycle bin and restart the computer.
16. Download the software from https://www.dymo.com/compatibility-chart.html
17. Scroll down till you see “All software versions” and select the appropriate download.
18. Restart your computer.
19. After installation, connect the printer to the computer. We recommend NOT using USB hubs or docking stations.
20. Open the DYMO software and try to print using the right print settings.